Customer Portal

How to Sign Into the Networks Plus Customer Portal:

Visit: Go directly to the website, or click on the “View Ticket” link in your generated service ticket email from Networks Plus.

The following sign-in options are available for the Networks Plus customer portal. Please note, the email used to long onto the customer portal needs to match the email address under the contact in ConnectWise Manage. If you are having issues signing in, please contact us at for assistance.

  • Microsoft – Allows users to sign in with their own Microsoft Credentials
    • Note: This must be a cloud-based Microsoft account. This could be Azure Active Directory, a personal Microsoft account, or Microsoft 365. On-premises Active Directory is not supported. The first time a user logs in with this option, they must grant consent for access to their basic Microsoft profile information, including name and email address.
  • Google – Allows users to sign in with their own Google Credentials

User Permissions Options

The “Users” screen is where portal administrators can define permissions and create new users for their Customer Portal. Users automatically sync from Manage. To log in to the Customer Portal, each user must be created as a contact and associated with a company in ConnectWise Manage. Only Active users are displayed in the portal. Use the search feature to quickly locate users by first name, last name, or company.

By default, all users listed under companies in ConnectWise Manage have a role of “Standard User” assigned to them, meaning they can log into the portal, submit tickets, and look up tickets. If an admin requests additional access, that change must be done within the Admin portal.

Watch the full tutorial here.

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